Bilingual Commercial Sales Administrator (6 month contract)

at  HUB International

OBJECTIVE

The Bilingual Commercial Sales Administrator is responsible for handling incoming and outgoing calls with customers, gathering and entering their details into our broker management system and transferring the call to the appropriate broker. This is a Full-Time contract for 6 months with the possibility of extension.

QUALIFICATIONS

High school diploma or equivalent
Bilingual in French and English with ability to effectively communicate in both languages
Strong customer service experience and multitasking skills
Professional and collaborative team player
Strong MS Office skills (Word, Excel and Outlook)
Positive attitude and ability to adapt to change
Remote flexibility available
Diversity matters to us. We’re committed to building inclusive teams in an equitable environment. In other words, you can be you. Such diversity allows us to cultivate a workplace where people of all backgrounds collaborate, contribute, and thrive.
Who we are: HUB Customer Central (HCC) is a leading insurance hub in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the 5th largest insurance brokerage in the world with 13,000 employees and more than 475 offices.
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we may assist you based on your individual needs. Please contact: hr@hubcustomercentral.com
#WeAreHCC
www.hubcustomercentral.com
Department Office Administration & Clerical
Required Experience: 1-2 years of relevant experience
Required Travel: Negligible
Required Education: Diploma
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you’re at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com

Speak with customers by phone and email and note their relevant details.
Process all leads and follow-ups promptly
Convey a willingness to help through positive and professional interactions with clients and colleagues
Maintain understanding of internet lead and sales process
Maintain a working knowledge of all applicable systems
Document all details of client requests and conversations in the appropriate system, using the applicable templates
Manage daily workload in accordance with company standards
Respond favorably to all coaching and training provided and make use of self-coaching tools where available
Perform other duties as assigned.