Bilingual Critical Incident Specialist

at  LifeWorks

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
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Bilingual Trauma Response Specialist
Anywhere in Canada
Full time, defined term contract (one year)
Hybrid (work from home and onsite)
The opportunity
Responsible for delivering onsite, telephonic and virtual Critical Incident Stress Management intervention after a traumatic workplace event, as well as consultation for CIR and related services.

Why join TELUS Health:

• Equivalent of four weeks of vacation;
• Clinical supervision to support professional development;
• Consistent work hours for a better work/life balance;
• Work environment that supports diversity and inclusion.

What you will do:

• Support clients virtually in the immediate aftermath following a traumatic workplace event;
• Provide a preliminary assessment of a presenting workplace situation, and coach managers as required;
• Organize traumatic event support services by interacting with internal clients, external clients and affiliate providers;
• Manage the administrative requirements as dictated by the Trauma team;
• Occasionally travel on-site to deliver defusing, debriefing or on-site support for terminations/downsizings.

Who we are looking for:

• Master’s Degree in Counselling, Psychology or Social Work;
• Registration with professional College (when available) or Counselling Association;
• Bilingualism in English and French is required;
• Post-masters clinical experience;
• Experience delivering group critical incident debriefing is required;
• CISM, CISD or Psychological First Aid training or EMDR certification is an asset;
• Group counselling experience is an asset;
• Demonstrated crisis management skills and ability to provide crisis solutions to clients;
• A valid driver’s license is required.

A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process

• Support clients virtually in the immediate aftermath following a traumatic workplace event;
• Provide a preliminary assessment of a presenting workplace situation, and coach managers as required;
• Organize traumatic event support services by interacting with internal clients, external clients and affiliate providers;
• Manage the administrative requirements as dictated by the Trauma team;
• Occasionally travel on-site to deliver defusing, debriefing or on-site support for terminations/downsizings