Bilingual Customer Solutions Agent

at  CocaCola Canada Bottling Limited

Work Location - Brampton
Job Function - Customer Care and Inside Sales
Employee Type - Regular Employee FT Hourly

QUALIFICATIONS

• High School Diploma or equivalent
• 2 years customer service experience with 1 year sales experience (contact center experience considered a strong asset)
• Proven ability to communicate persuasively, effectively and in a professional manner
• Proven ability to communicate effectively both verbally and in writing
• Demonstrated ability to provide outstanding customer service
• Demonstrated ability to successfully work independently and in a team environment
• Demonstrated ability to problem-solve and provide viable solutions based on customer needs and company objectives
• Experience working in various computer applications
• Strong attention to detail and time management skills
• Demonstrated ability to understand policies/guidelines and use them as intended
• Ability to speak French fluently is considered an asset to your application

ABOUT US: PROUDLY CANADIAN AND INDEPENDENTLY OWNED, WE ARE COKE CANADA!

Coca-Cola Canada Bottling Limited is Canada’s premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centers, and 5 production facilities nationwide.
For more information about Coke Canada Bottling, please visit cokecanada.com

• Successfully sell Coca Cola products to established customers via multiple customer contact channels through up-selling and cross-selling established products and introduction of new brands and packages which results in increased volume and profitability
• Resolve all inbound and outbound support requests per established guidelines
• Identify and act as a company ambassador by offering best sales programs to drive customer value and grow the customer’s beverage business
• Deliver professional account management for designated Coca Cola customers
• Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders
• Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction
• Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer’s needs and resolve issues
• Escalate customer issues within established guidelines to ensure timely resolution
• Understands performance metrics and improves quality and capabilities to meet and/or exceed goals
• Ensure new/revised processes are understood and immediately applied to customer interactions via Coca Cola tools/resources
• Access multiple system applications simultaneously to effectively provide sales and service to customers
• Actively participate and contribute in engagement and team building activities
• Assist with projects per business needs