Bilingual Customer Support Agent

at  Foundever

JOB DESCRIPTION

Sykes and Sitel are now Foundever?! Are you ready to move your career forward? We are looking for French Bilingual customer support associates to join our team! At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.? We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!
Location Requirements: Must legally reside Canada

QUALIFICATIONS:

• Are able to write and speak both French and English fluently
• You are 18 years of age or older
• You have a high school diploma (or GED equivalent)
• You can pass a criminal background check
• You are eager to advance your career with a reliable company
• You work well with a team or independently
• You are able to commit 40 working hours per week

EQUIPMENT & INTERNET REQUIREMENTS:

• Desktop Computer with Windows 10 (Apple/Mac, tablets, Winbooks, smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)
• Dual monitorsInternet speed - 5.0 Mbps download speed and 5.0Mbps upload speed

• Handle inbound customers service calls
• Understand and strive to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems