Bilingual Customer Support Specialist

at  Goeasy

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA’s Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team!
We are looking for a Bilingual Customer Support Representative who wants to join a team of professionals to deliver exceptional service for our partners across Canada. Partner Support is the front-line customer service department that interacts with our Partners. This is a business-to-business role to help assist LendCare partners with any questions. The successful individual would have a customer service background and enjoy working in a fast-paced team environment. Organizational skills and attention to detail is a must.

Responsibilities:

• Provide exemplary customer service and ensure that our Partners are always receiving the type of service quality they expect
• Responding to partner questions and requests (both through telephone, chat and email).
• Ask great questions in order to identify the Partners needs and efficiently resolve inquiries
• Take accountability to solve issues from beginning to end
• Provide world-class customer service during every customer interaction
• Demonstrate comprehensive knowledge of our services

REQUIREMENTS:

• At least 1 year experience working inbound customer service or call center environment
• Excellent oral and written communication skills in English and French
• Strong interpersonal skills
• Experience in fast paced work environment
• Proficient in Microsoft Office. (Outlook, Word, Excel)
• Full tim availability in our Pickering, ON head office
  Operating Hours: Monday to Friday to 8:00am to 11:00pm and Saturday to Sunday 9:00am to 9:00pm

ABOUT US:

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.
LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

• Provide exemplary customer service and ensure that our Partners are always receiving the type of service quality they expect
• Responding to partner questions and requests (both through telephone, chat and email).
• Ask great questions in order to identify the Partners needs and efficiently resolve inquiries
• Take accountability to solve issues from beginning to end
• Provide world-class customer service during every customer interaction
• Demonstrate comprehensive knowledge of our service