Bilingual (French) Account Service Representatives

at  BilingualOne

DESCRIPTION

Bilingual (French) Account Service Representatives
Location: Vaughan
Position: Permanent, Fully Onsite
Salary: $55,000/year(plus LTD, quarterly bonus program+ 100% paid benefits)
Hours: Monday to Friday, 8:00 am – 4:30 pm
Training: 3 months on the job training, cross training program
Start Date: ASAP

Candidate Fit:

• Fluent in English and French – French is only 10% of the time but they need to be able to communicate and write in French.
• Ideally would like to see 2-3 years of Account Management/CSR experience
• Customer Service experience (prefer Logistics, manufacturing) NOT RETAIL
• Handling 3 – 5 accounts depending on size at one time.
• Handling inbound calls and emails from customers -65% of the time dealing with emails
• Account order entry- if they have CRM experience that is a plus as they are implementing that right now
• Coordinating with transportation and operations team
• Strong critical thinking skills- someone who can address issues and is able to bring ideas to the table, who can speak up
• Client is looking for candidates who show stability resumes NO job hoppers

Perks:

• Quarterly basis bonus program
• 100 % paid benefits
• Pension plan
• Growth opportunities, matched RRSP contribution
• 2 weeks paid vacation
• Tenured team, friendly family feel

Job Description:

ADDITIONAL SKILLS

(none specified)

• Oversee EDI transactions on behalf of the client and customer
• Computer entry of customer orders
• Take order desk calls
• Advise and enforce client minimum order quantity guidelines
• Advise and enforce order increments to ensure desired quantity is ordered based on client requirements Communicate with Account Receivable department when necessary to obtain credit release on identified credit hold customers as required
• Maintain current knowledge of client promotional deals and advise customers accordingly
• Advise and enforce pay terms by client as required
• Handle customer inquiries regarding delivery status of orders
• Provide proof of delivery
• Enter customer complaints into call management system to record all details pertaining to the complaint
• Resolves customer problems and complaints
• Provide client return guideline information to customers
• Convey back order information on behalf of client to their customers at time of order placement Provide client with a copy of the returns processed in the system
• Edit and enter customer returns once authorization has been received and process a credit as required Communicate daily with clients to provide information as requested
• Maintain and verify inventory and forward to clients
• Process client claims with carriers for any damages or loss while in transit to the customer
• Responsible for verification of daily sales equal to sales transmitted to each client
• Cover for other ASRs during their absence or as required
• Update management with any client updates and requests
• Enters and maintains contract and deals on behalf of the client if required
• Sorts and files documentation as required
• Performs on-going training as required