Bilingual (French/English) Associate, Sales & Customer Service

at  Intact

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.

ABOUT THE ROLE

We are looking for Bilingual (French/English) Sales and Customer Service Associates to join our growing team!
As a Bilingual Sales & Customer Service Associate, you will become a licensed insurance agent and authorized to sell home and auto insurance. You will deliver a seamless client experience by understanding individual customer needs, recommending personalized solutions and providing guidance every step of the way.
The start date for this hybrid position is May 10th, 2024. This role can be based out of our Ottawa or London Ontario office.

What you’ll do here:

• Play a key role in providing the best possible protection for our clients’ most valuable assets by advising them to make informed choices, answering their product questions and advising on next steps
• Analyze customer needs and promote and cross-sell products and services
• Accept and process changes in payment methods
• Handle phone and email inquiries from existing clients in a professional and timely manner

THIS ROLE REQUIRES YOU TO:

• Be available to work Monday to Friday between the hours of 8:00am - 8:00pm and Saturdays from 8:00am - 5:00pm
• During the first year with us, you will be required to work every Saturday. After the 12 months, they will be in 1 of 5-week rotation.
• During the first year with us, we will ask you to work on statutory holidays and you will be compensated according to labor standards.

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique