Bilingual Help Desk Technician - Work at Home

at  Simplr

Bilingual Computer Help Desk Technician, Work at Home (New Brunswick, Canada) $3000.00 Sign On Bonus
ROLE PURPOSE: As a Computer Help Desk Technician, your main duties consist of handling telephone calls and e-mail requests from customers who need assistance with troubleshooting computers and peripherals.

QUALIFICATIONS:

Bilingual Required (Ability to communicate proficiently in both in English & French)
MUST Reside in New Brunswick Canada.
Minimum 1 year of customer service experience and/or call center experience
Excellent customer service skills and strong communication skills
A working knowledge of PC hardware/software troubleshooting
Ability to analyze and solve problems pertaining to hardware and software on home and small office computer systems
Ability to handle multiple responsibilities concurrently in a fast paced environment
Must have a working knowledge of Windows 10
Positivism, dynamism, team spirit

Provide technical assistance and education to customers via telephone, remote access applications on computer and peripheral related issues (i.e. basic anti-virus/spyware/grayware protection, basic application operation, wireless applications and data backup.
Help customers on incoming calls with their protection plans on a variety of consumer electronics or products including but not limited to computer products, TVs , Major Appliances, and cell phones
In particular, the Computer Help Desk Technician will be responsible for over phone technical assistance on a variety of consumer electronics with an emphasis on computer products.
Troubleshoot problems and malfunctions related to operating systems, software and hardware, including failures to identify these issues.
Formulate and communicate resolutions for computer issues.
Identify customer’s behavior that puts their system at risk. Make suitable recommendations to prevent vulnerabilities and repeat customer contact
Arrange appropriate service for hardware failure through approved service outlets
Assist in escalated matters from customers and service providers
Make recommendations for improvements to Help Desk operation