Bilingual Instructional Designer

at  AlayaCare

AlayaCare is revolutionizing the way home and community health care is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We’re a fast-growing SaaS company with a team of 500+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home health care software solutions. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

LOCATION, TRAVEL, AND IN-OFFICE REQUIREMENTS:

AlayaCare supports a flexible hybrid working model, expecting that our employees have a regular in-office presence at (minimum of 2 days per week) at our Toronto (downtown) or Montreal (plateau) office location.
Some travel will be required for conferences, customer onsite meetings, and events within North America (up to 10% of the time).

ABOUT THE ROLE:

Reporting to the Learning Operations Lead, this role is part of the Customer Success department and supports the content development of our LMS program for our customers’ user base. You will own our application learning content in French Canadian on our LMS platform.

WHAT YOU’LL BE RESPONSIBLE FOR:

• Responsible for the video creation and final files of our French Canadian LMS training videos and other adult learning assets such as quizzes, learning recaps and learning activities
• Collaborating with Product teams to understand feature epics and use cases, and identify upcoming feature releases which require content updates
• Collaborating with the Adoption team on project deliverable timelines, new assets ideation and sharing video production skillset
• Responsible for the planning and management of your adult learning content roadmap
• Supporting the Adoption team on English content where needed
• Supporting the Adoption team on French translations
• Collaborating with Consultants, Implementation Specialists and Account Managers in the Quebec market to understand customer needs and challenges
• Self-managing backlog of update requests and content edits; and Recording, editing, and packaging video content
• Developing audio scripts and visual outlines for content videos from an adult education lens
• Understanding AlayaCare best practice workflows, and collaborating with Customer Support Team Leads to update guidelines as needed
• Managing timelines and relationships with internal stakeholders
• Working with our French Canadian linguist, product team and Quebec Business Development teams to standardize our French Canadian platform terminology
• Conduct customer feedback and interviews on their experience with our French Canadian learning content on an ad hoc basis
• Perform other job-related duties as assigned