Bilingual IT Help Desk Analyst

at  Global Help Desk Services Inc

WHO WE ARE:

We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence, and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today’s best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers. We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘Honor the Analysts’ days.
What We’re Looking For: Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence.

REQUIREMENTS:

• Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience.
• Must also type at least 30 WPM.
• Beneficial Certifications: A+, NET+, MCP, MOUS Certification, HDI’s SCA Certification.
• A drug test will be required.
  Reports to: Team Lead.

Please refer the Job description for details