Bilingual Nurse Case Manager

at  Bayshore HealthCare

A DAY IN THE LIFE

• Ensure patient has been enrolled through support program.
• Complete outbound and inbound calls to patients, HCPs, and other key players to support patients through their treatment journey.
• Assist patients in identifying their needs and establishing motivating goals on their way to finding a healthful new normal as they integrate their new treatment into their day-to-day life.
• Assumes a strengths-based approach in coaching the patient to a higher level of self-efficacy, including greater adherence and persistence on treatment.
• Assist patients in managing treatment side effects physicians, nurses, patients, and clinics.
• Report and document Adverse Events as per Pharmacovigilance requirements.
• Develop a strong knowledge of the care provided at the patient’s clinic/cancer centre to complement the support provided to the patient.
• Relay information back to the patient’s healthcare team as agreed upon with the healthcare team and respecting patient confidentiality.
• Refer patients to community resources, including patient organizations, as well as identifying additional potential resources to program management.
• Uncover and proactively share gaps and opportunities for improvements in patient care.
• Diligent record-keeping to ensure continuous care and experience.
• Provide updates to stakeholders as requested.
• Act as a key resource liaison for program stakeholders, which include physicians, nurses, patients, the client, drug access navigators and clinics.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project.
• Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Ability to travel as required.
• Complete other tasks as requested.
  Job Qualification

The Bilingual Health Management Coach (HMC) is a Bilingual Nurse Case Manager will be the primary point of contact offering clinical support to oncology patients and Healthcare Professionals (HCPs). The HMC will provide holistic support to patients to help them manage their medication and their disease, considering their individual needs and motivations. The HMC is skilled at uncovering when to provide the right information, in the right amount, at the right time. The HMC embraces the concept of shared decision-making with the patient and acknowledges and leverages the patient’s past experiences and strengths. The HMC will provide support that is complementary to the support provided by the patient’s healthcare team. The HMC will also act as a resource and liaison to the patient’s healthcare team.