TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
As a bilingual OHS technician, you will act as a front-line responder in occupational injury cases and also play a role focused on handling and control at the opening of cases.

Specifically, your main responsibilities will include:

• Opening occupational injury cases;
• Taking charge of assigned cases and ensuring all relevant information necessary for their opening is collected;
• Notifying the claims management advisor responsible for the client for intervention in case of a serious event;
• If necessary, issuing opposition comments in the files and, following acceptance of the file, following up to determine if there are grounds for appeal;
• Monitoring the medical progress of cases and determining the management strategy to use;
• Customizing and forwarding requests for temporary assignment when required;
• Assisting the advisor in cost-sharing requests;
• Performing all other related tasks.

To succeed in this role, the following qualifications and skills are required:

• Hold a college diploma in legal technology or any other relevant training deemed appropriate;
• Be bilingual (advanced English) is a requirement.
• Have a good understanding of occupational injury management (LATMP and jurisprudential);
• Demonstrate autonomy, initiative, and a strong sense of organization in work;
• Be able to manage priorities well and meet deadlines despite a heavy workload and be able to deal daily with unforeseen events arising from ad hoc requests from clients or team advisors;
• Have a good sense of analysis and problem-solving skills;
• Have strong communication skills and be able to provide excellent customer service.

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A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process

Specifically, your main responsibilities will include:

• Opening occupational injury cases;
• Taking charge of assigned cases and ensuring all relevant information necessary for their opening is collected;
• Notifying the claims management advisor responsible for the client for intervention in case of a serious event;
• If necessary, issuing opposition comments in the files and, following acceptance of the file, following up to determine if there are grounds for appeal;
• Monitoring the medical progress of cases and determining the management strategy to use;
• Customizing and forwarding requests for temporary assignment when required;
• Assisting the advisor in cost-sharing requests;
• Performing all other related tasks

To succeed in this role, the following qualifications and skills are required:

• Hold a college diploma in legal technology or any other relevant training deemed appropriate;
• Be bilingual (advanced English) is a requirement.
• Have a good understanding of occupational injury management (LATMP and jurisprudential);
• Demonstrate autonomy, initiative, and a strong sense of organization in work;
• Be able to manage priorities well and meet deadlines despite a heavy workload and be able to deal daily with unforeseen events arising from ad hoc requests from clients or team advisors;
• Have a good sense of analysis and problem-solving skills;
• Have strong communication skills and be able to provide excellent customer service