Bilingual Operations Coordinator

at  Encore Market Engagement

JOB BRIEF

In this administrative role you will be responsible for bridging the gap in communication to and from the Retail Sales Team for tier one consumer packaged goods companies, General Mills and Blue Buffalo.

WHAT ENCORE’S ALL ABOUT:

At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with few…being nimble and responsive for us is more than a turn of phrase, it is a way of life…and it comes down to the following Vision and Mission that compel us to outperform every day. Our Vision: The first choice for tier one organizations seeking to optimize their field sales investment. Our Mission: Provide uncompromising quality of service and unparalleled caliber of thinking…developing strategies and delivering solutions that enable our clients to win.
The Opportunity: BILINGUAL OPERATIONS COORDINATOR FULL-TIME, PERMANENT

POSITION SUMMARY:

As a member of the Client Service Team, the Operations Coordinator will partner with the program’s Client Manager and Field Management. You will be responsible for monitoring, reviewing, and actioning reporting daily. You will coordinate activities & events and provide support and management with different field executions. You will ensure the Field Representatives are given the information they need to meet their key performance indicators. You will take the initiative to help Field Representatives improve performance, procure materials and resources required, and assist in their day-to-day activities.

YOUR EXPERIENCE:

• Strong verbal and written communication skills
• Bilingualism (FR/EN) is required – both written and verbal
• Advanced skills in the Microsoft Office suite of products
• Excellent analytical skills with the uncanny ability to develop key insights
• Strong organization and communication/collaboration skills
• Strong ability to deal with multiple priorities and stakeholders in many departments
• Ability to work under pressure in a fast-paced, demanding work environment
• Highly organized, fact-based, and very detail-oriented
• Ability to work remotely from home and to work from our Oakville head office (hybrid work environment)
• Post-secondary education preferred - business concentration an asset
• Work experience in a Sales or Marketing function preferred
• Grocery channel, sales or merchandising experience is a strong asset

THE PERFECT PERSON FOR THE ROLE:

You are a ‘take charge’ & ‘coffee cup is always full’ type of person who loves juggling many priorities, people, and deadlines. You are a ‘thinker’ who is comfortable with also being a ‘doer.’ You love finding solutions to problems. You are comfortable with being provided guidance and have the confidence to take the ball and run with it. You say, “Pressure? Bring it on!” You have a keen eye for the details and work towards putting the best solutions forward. You bring high-level Word, PowerPoint and Excel skills to the table – these are critical to the role. You’re like a ‘dog on a bone’ when it comes to getting the information you need. Your exceptional communication, relationship-building and leadership skills make you someone everyone wants to work with and support. And lastly, you believe that the words ‘work’ and ‘fun’ belong in the same sentence!

WHAT YOU WILL BE DOING EVERY DAY:

• Work with the Client Manager to ensure the appropriate, standard tools are in place and functioning to ensure 100% effectiveness for the Field Team
• Administer our Document Management System, including the maintenance and fine-tuning and translation of information as needed
• Train new field representatives on ordering point-of-sale material and client-facing communication tools
• Assist with the successful recruiting and onboarding of new team members
• Quebec Specific:
• Monitor/approve cheque submission and confirm contract statuses
• Assist field management with team follow-up and field applications knowledge transfer
• Coordinate Events & Activities
• Provide support for & management of various field executions
• Assist the Information Solutions Team and the Client Manager with reporting
• Ensure information in the database is relevant, accurate and up-to-date
• Assist with the creation of presentation materials
• Assist with the review of compliance reporting/quality control and initiate follow-up as needed
• Arrange and maintain field storage locker agreements
• Liaise with client contacts as needed