Bilingual Service Desk Consultant

at  Calligo

SKILLS KNOWLEDGE AND EXPERTISE

• Good communication skills both written and verbally in French and English
• 2+ years technical experience gained in an internal IT team or within a consultancy
• Proven track record in support methodologies, e.g. ITIL
• Sound problem analysis skills and an ability to manage and deliver under pressure in a Service Desk environment
• Experienced practical knowledge of Windows Server, Windows Client, Linux, and Active Directory
• Experienced practical knowledge of VMware Infrastructure
• Working knowledge of Microsoft Exchange
• Working knowledge of Microsoft Azure and Microsoft 365
• Notions in networking and security
• Experience designing, installing, configuring and maintaining all types of server, storage and network hardware
• Previous experience of working in a Customer Services/IT Service Desk role including use Service Desk management tools
• Experience of IaaS & cloud environments and deployments

• Logging, categorisation and resolution of incidents reported by customers of Calligo services
• Effective escalation and handover of Incidents where it is not possible to resolve directly / alone
• Clear, effective communication to customers and colleagues
• Ownership and management of Service Tickets to which they have been assigned
• Provide reporting as required to line manager
• Effective and professional handover between team members
• Complete all work in accordance with the internal compliance procedures
• Create and maintain documentation
• Maintain and develop professional skill set
• Support and knowledge share with other members of the team
• Foster strong working relationships with Calligo’s customers
• Possible onsite client visits required
• Perform any other duties as required