Bilingual Service Desk Technician - 6 Month, Part-time Contract

at  LRO Staffing

ABOUT THE OPPORTUNITY

Our reputable Ottawa client is looking for a versatile Level 1/2 Service Desk Technician to join their team onsite. Under the direction of the IT Manager of IT Operations and Security, the selected candidate will be responsible for providing on-site support for end user hardware and software to help meet information requirements. This is an excellent opportunity to work in a collaborative and dynamic setting where you can grow and expand your technical skills. Target start date is May 1st and the selected candidate will be fluent in both French and English.

Duties include but are not limited to:

• Provide courteous, professional, and quality service to clients
• Diagnose, analyze, resolve and document local and remote-user technical issues and service requests, including desktop hardware and software problems
• Install and configure desktop operating system and software on user devices. Assist in the packaging and automated deployment of software to multiple user devices
• Effectively resolve problems or contribute to the escalation direction of the ticket to the appropriate response group based on general knowledge of PC’s, Windows Operating System, and various user programs
• Maintain effective lines of communication with third level support groups

• Provide courteous, professional, and quality service to clients
• Diagnose, analyze, resolve and document local and remote-user technical issues and service requests, including desktop hardware and software problems
• Install and configure desktop operating system and software on user devices. Assist in the packaging and automated deployment of software to multiple user devices
• Effectively resolve problems or contribute to the escalation direction of the ticket to the appropriate response group based on general knowledge of PC’s, Windows Operating System, and various user programs
• Maintain effective lines of communication with third level support group