Bilingual Technical Support Analyst (French OR Spanish & English)

at  Adecco Canada

Are you a Bilingual professional (French OR Spanish & English) seeking a flexible, partially remote job opportunity? Adecco is currently recruiting for a permanent Bilin gual Technical Support Analyst (French OR Spanish & English) position with our client, a global leader in workplace safety based in Calgary, AB.

As the Technical Support Analyst, you will troubleshoot a wide variety of complex hardware, software, and firmware issues in a 24/7 business operation.

• Location: Calgary, AB | Mostly remote, 3 weeks training in-office
• Shifts: Flexible | weekends, evenings and occasional night included
• Schedule will be the same from week to week.
• Job type: Full-time | Permanent

REQUIREMENTS AND QUALIFICATIONS:

• Must be legally eligible to work, and reside in Canada
• Fully bilingual in either English and French, or English and Spanish.
• Post secondary education in a technology discipline (Technology, Instrumentation, Electronics, Power Engineering etc.)
• Minimum 2 years of experience in a technical support capacity.
• Excellent troubleshooting skills
• Ability to build rapport with customers
• Demonstrated ability to take ownership and drive solution-based results.
• Experience with case management system and technical escalation protocols
• Knowledge of PowerBI or other analytics tools for analysis and trouble shooting
• Proven track record supporting multiple technologies on various platforms.
• Strong business communication skills.
• Detail-oriented with a high level of accuracy.
• Team player with proactive approach.
• Curious and proactive in understanding customer issues.
• Strong business acumen and logical approach to problem-solving.
• Self-motivated with a positive attitude.
• Adaptable to change.
• Committed to supporting safety.
  Don’t miss out on this partially remote Bilin gual Technical Support Analyst (French OR Spanish & English) job opportunity in Calgary, AB. Apply now and an Adecco recruiter will reach out if you qualify!
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• Provide technical support to customers and to internal teams for our cloud-based proprietary solution.
• Troubleshoot a wide variety of complex hardware, software, and firmware issues in a 24/7 business operation.
• Conduct analysis of our device data using our analytics tools to identify the correct path for troubleshooting.
• Investigate network and connectivity issues.
• Manage your case queue of customer requests to meet service levels and advise customers of status until resolution.
• Isolate potential hardware failures and software issues for our wirelessly connected safety products
• Resolve all customer concerns via e-mail, phone, and chat to meet technical support service levels.
• Recognize technical problems and trends and collaborate with internal support teams to determine escalation and resolution.
• Process RMA (Return Merchandise Authorization) requests into our ERP (NetSuite) system with accuracy
• Assist our internal teams by providing technical information about our products.
• Make recommendations for operating improvements.
• Ensure the privacy of customer data through various validation and verification methods.
• Configure customer life-saving devices using our proprietary portal.