Bilingual Virtual Technical Support Specialist

at  Xplore Inc

Position Overview:*
Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Sudbury, ON area to fully train and work all from the comfort of your own home!
We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.

In order to work remotely, Xplore requires that you meet and the following criteria:

• A dedicated, private home office space in your residence and the ability to work a flexible schedule between 7:00am – 2:00am Atlantic time.
• High-speed internet connection with download speeds of at least 25mbps installed (speed tests required)

Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued. We offer:

• Competitive compensation package
• $3.00/hour Bilingual Premium (French/English)
• Eligible for an additional employee loyalty bonus of up to $1000
• Bonus incentive opportunities up to $2,800 annually
• Excellent company benefits including health and dental
• Matched participation in group RRSP

• Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email.
• Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner.
• Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
• Documenting and prioritizing trouble tickets and technical issues on customer accounts
• Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements.