Bilingual Work At Home-Customer Service Representative-Healthcare

at  Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

JOB DESCRIPTION:

Sagility is a global leader in business process management and optimizing the member/patient experience. Sagility combines technology-powered services with decades of Healthcare domain expertise to drive positive outcomes.

REQUIREMENTS:

• 18 years of age or older
• High School Diploma or equivalent
• 1 year in 1 Job, preferably in a call center customer service environment
• Reliable Attendance-No Missed Time in First 90 days
• Ability to type 25 wpm
• Proven oral and written communication skills
• Comfort with desktop computer system
• Hardwired internet connection with speeds greater than 10MB Upload and 25MB download
• Secure, private work area at home
• Flexibility in schedule availability-Hours of Operation Monday-Saturday
  An Equal Opportunity Employer/Vet/Disability

• Answer all incoming calls promptly and manage them both effectively and efficiently
• Conduct research to provide the most effective solution to resolve customer issues
• Document all calls
• Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
• Work to achieve daily team quality and customer satisfaction goal