Bilingual Workers' Compensation Case Manager

at  LifeWorks

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Workers’ Compensation
By their nature, workers’ compensation claims often have complicating factors that require further investigation or represent significant legal, financial, and health and safety implications.
Our team of preventionists, case managers, appeal specialists, paralegals, lawyers, actuaries, and financial experts provide proactive, strategic guidance in all areas of employee health, safety and wellbeing to help our clients achieve the best outcomes in mitigating risk, maximizing savings, relieving administrative burden, and empowering employees.

Responsibilities:

• Ensure the overall management of complex occupational injury cases for clients in a matrix team environment;
• Guide clients through the process of continuous improvement aimed at reducing the impact of occupational injuries on their organizational and financial performance;
• Advise clients on how to maintain the employment relationship and accompany them during workplace visits that are part of the rehabilitation process;
• Collaborate with stakeholders to develop strategies for effectively managing disputes, including those handled by the Tribunal Administratif du Travail [Administrative Labour Tribunal];
• Help expand the services offered to clients by proposing solutions to improve OHS management practices and performance (training sessions, medical assessments, prevention, legal services, outsourcing, ergonomics, etc.).

To be successful in the Workers’ Compensation Case Manager role, the following core qualifications and skills are required:

• Completed post-secondary education in Human Resources, Industrial Relations, Business Administration, Law or a related field is required
• 3-5 years of experience in occupational injury management in the province of Quebec, including familiarity with the process of opening and following up CNESST cases (administrative and medical) and the rules governing temporary assignment
• Additional experience in occupational injury management elsewhere in Canada is an asset
• You have excellent communication skills; including professional bilingual fluency in English and French (spoken and written)
• You are well-organized, and able to effectively manage competing priorities in a fast paced and deadline driven environment
• You have proven problem solving skills and a demonstrated ability to be solutions-oriented
• You have strong analytical skills combined with the ability to synthesize detailed information
• You are a team player who values collaboration, and are able to work autonomously and independently as needed
• You have good computer skills, including full proficiency with Microsoft Office Suite and exposure to Microsoft Teams, knowledge of SharePoint

A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process

Responsibilities:

• Ensure the overall management of complex occupational injury cases for clients in a matrix team environment;
• Guide clients through the process of continuous improvement aimed at reducing the impact of occupational injuries on their organizational and financial performance;
• Advise clients on how to maintain the employment relationship and accompany them during workplace visits that are part of the rehabilitation process;
• Collaborate with stakeholders to develop strategies for effectively managing disputes, including those handled by the Tribunal Administratif du Travail [Administrative Labour Tribunal];
• Help expand the services offered to clients by proposing solutions to improve OHS management practices and performance (training sessions, medical assessments, prevention, legal services, outsourcing, ergonomics, etc.)

To be successful in the Workers’ Compensation Case Manager role, the following core qualifications and skills are required:

• Completed post-secondary education in Human Resources, Industrial Relations, Business Administration, Law or a related field is required
• 3-5 years of experience in occupational injury management in the province of Quebec, including familiarity with the process of opening and following up CNESST cases (administrative and medical) and the rules governing temporary assignment
• Additional experience in occupational injury management elsewhere in Canada is an asset
• You have excellent communication skills; including professional bilingual fluency in English and French (spoken and written)
• You are well-organized, and able to effectively manage competing priorities in a fast paced and deadline driven environment
• You have proven problem solving skills and a demonstrated ability to be solutions-oriented
• You have strong analytical skills combined with the ability to synthesize detailed information
• You are a team player who values collaboration, and are able to work autonomously and independently as needed
• You have good computer skills, including full proficiency with Microsoft Office Suite and exposure to Microsoft Teams, knowledge of SharePoin