Billing & Collections Analyst

at  FirstService Residential

JOB OVERVIEW:

Perform duties to process management fees, payroll, medical and ancillary billing for designated accounts. Communicates directly with the CAMs, RDs and VP to identify invoices that are not getting paid and works with them on resolving any issues and collecting on any past due accounts.
The Billing & collections Analyst position is a Hybrid position. This requires three days in the office and two days working remotely.

SKILLS & QUALIFICATIONS:

• Associate’s Degree in Accounting or Business preferred but not required.
• Must have a High School diploma or its equivalent and three to five years of functional experience in Accounts Receivable; or equivalent combination of education and experience.
• Experience working in Billing & Collections in the past.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

• Process management fees, payroll, medical and ancillary billing for designated regions following the organization and Sarbanes Oxley Standard Operating Procedures.
• Communicates directly with the Property Managers, Regional Directors, Vice Presidents and Market Presidents on invoices that are not getting paid and works with them on resolving any issues including but not limited to billing.
• Daily collection calls to the CAMs for past due accounts and escalated to RD/VP as necessary.
• Monitoring customer account details for non payments, short payments, delayed payments, over payments and other irregularities and works directly with the various departments in the organization to resolve the issue.
• Maintains an aging with detailed notes on the reasons for non-payment for any invoices that are past due.
• Process reconciliations in Excel for contract changes with past effective dates.
• Review and validate billing for accuracy and correct errors as needed.
• Process all billing adjustments and credit memo for that region as needed.
• Maintain ownership of verification and validation reports and send to designated properties for review and approval.
• Answer inquiries conduct research and assist in the resolution of billing & collection issues with internal and external customers and within the established timeline.