Billing Manager

at  RWS Group

Job Purpose:
The Billing Manager will be responsible for coordinating and managing the day-to-day operations and activities of the billing team. This includes managing a team who execute billing activities for multiple entities, delivering services globally. You should be able to work with and understand Order-to-Cash (O2C) components of ERP systems, have strong knowledge of billing systems and various billing methods.
In this role you will report to the India Hub Lead to ensure accurate and timely delivery of billing activities. You will support the billing team, share feedback on the team’s performance, provide guidance and expertise on billing escalations and making decisions for the billing team where required.

SKILLS & EXPERIENCE

• 5+ years management service delivery experience in O2C billing operations, with a track record of managing large teams
• 3+ years of people management experience with the ability to effectively direct and prioritise work of others
• Strong English language skills
• Advanced MS Excel skills with a proven aptitude to interpret customer and financial data
• Working knowledge of core finance and specifically billing systems, ERP and related specialty functional systems, frameworks, and functionality
• Deep understanding and enforcement of finance business processes, billing policies, and statutory accounting principles to ensure compliant SSC operations
• Applied experience in O2C billing and invoice processing
• Experience performing and/or leading teams performing billing tasks/procedures at a moderately difficult to considerably difficult level
• Examines issues and makes informed recommendations related to closing cycles
• Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution
• Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations
• Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work
• Excellent communication and negotiation skills with a strong ability to interact with customers and resolve issues

Provide leadership to teams handling Billing processes

• Be accountable for the billing function of the assigned shared service centre specialists executing billing activities and being key point of escalations for service delivery issues

Act as key contact to handle complex cases

• Manage first line of defence through reinforcing culture of internal controls and continuous improvement
• Apply advanced billing knowledge to manage any escalations, investigations, and complex business/technical issues
• Understand the high-risks and implications of invoicing delays and inaccuracies

Supervise billing team leads

• Establish strong working relationships with direct reports to ensure satisfaction and talent retention
• Mentor and guide direct reports, sharing expertise and knowledge to support growth and development
• Conduct and prepare performance reviews of direct reports in a timely manner and identify areas of development
• Ensure billing team are meeting performance targets and investigate when not achieved
• Ensure direct reports maintain Key Performance Indicator (KPI) results within management expectations where necessary
• Foster adoption of the company culture and values and mindset shift to one Shared Service Centre (SSC) team
• Monitor billing team’s required training to ensure adherence to company compliance policies & procedures

Direct billing period close and consolidation

• Ensure billing activities for period end close are completed in a timely and accurate manner in line with the agreed period end timeline
• Review and provide additional guidance on billing issues and reconciliation to GL
• Resolve period close issues or queries that requires judgement and expertise
• Review financial and regulatory reporting and audit materials related to billing activities and transactions

Support continuous improvement of the O2C processes in the SSC

• Work with the Global O2C Delivery Lead and GPO to action and execute O2C process strategy
• Raise feedback for potential opportunities to optimise and standardise methods and processes
• Ensure in-scope billing processes are documented and stored on the assigned shared location
• Monitor and report on key performance indicators (KPIs) for measuring performance of billing processes against agreed SLAs

Ensure billing team compliance

• Ensure policies and procedures are followed by billing team performing tasks during and outside period end close
• Ensure all O2C controls are adhered to and documented appropriately
• Support implementation of risk management process and associated controls in line with company policies
• Respond to requests from regulatory authorities and auditors

Collaborate with customers, third parties and other teams

• Be an active and contributing member of the O2C Leadership team located in Brno
• Liaise with stakeholders across the business to ensure requirements are met, for example, to oversee that requests from Business Partners are actioned by the billing team in a timely and accurate manner
• Collaborate with Master Data team for required data points, best practices and standards and data issues
• Collaborate with other SSC process delivery teams to exchange information, as required, and support process improvement where dependencies may exist