Billing & Order Entry Specialist with Italian (Relocate)

at  Johnson Controls International

Are you interested in gaining international work experience? Then Johnson Controls could have the perfect opportunity for you. We are looking for Italian speakers who can also speak English to join our dynamic team in Bratislava, Slovakia.
We are open to a broad range of candidates with different skills and experience, such as administrators, people from finance, order to cash, quote to cash, accounts receivables, and customer services.

WHAT WILL YOU DO

You will play an active role in ensuring that our customers receive a first-class service experience. In addition, you work independently, in a structured manner and working on various contract administrative tasks. You will act as a partner for our sales and project management teams and be responsible for our install and service contracts. You will maintain a high level of customer service and answer contractual queries.

HOW YOU WILL DO IT

• Managing and processing orders.
• Reviewing & managing contracts data in our ERP system and monitoring they are following company policies.
• Processing data for new orders and order modifications.
• Create billing invoices and credit notes.
• Preparing & sending indexation renewal letters to customers.
• Requesting guarantees for the placed orders.
• Completing commercial correspondence and supporting project managers with order related matters.
• Communication verbally and in writing in Italian & English.
• Be the first point of contact for contractual questions from our customers.
• Checking contracts and approvals in our CRM tool.
• Support and manage dispute resolution.
• Maintaining the master data of our customers.
• Communicating proactively with clients.
• Run calculations for customer offers.