Billing & Order Entry Team Lead with German (Relocation)

at  Johnson Controls International

Are you interested in gaining international work experience? Then Johnson Controls could have the perfect opportunity for you. We are looking for German speakers who can also speak English to join our dynamic team in Bratislava, Slovakia.
If you already have experience with order entry, validation or release, billing, dispute resolution, collections, or contract administration you could already have relevant experience and we’d be very interested to hear from you as well.

WHAT WILL YOU DO

Billing & Order Entry Team Lead plays a pivotal role in driving positive results through managing timely orders review and billing, identifying Policy inconsistencies and reporting KPIs.

HOW YOU WILL DO IT

• Leading the team with focus on quality, while fulfilling deadlines
• Managing the regular and ad-hoc workload, distribution of tasks, monitoring FTEs, driving development sessions with team-members
• First point of contact for colleagues in BUs, and cross-locations
• Act as a trusted point of contact for escalations and high priority issues related to the scope
• Perform and coordinate all necessary activities in the field of order validation & release
• Oversight of customer orders validation in accordance with Policy requirements and other business processes guidelines, e.g.
• Contract value and gross margin approved per DOA,
• Contract booked within standard payment terms,
• GM booked in ERP isn’t lower than originally recognized,
• Holding if customer has past due AR or credit limit exceeded.
• Communicate effectively with necessary parties to ensure order details and documentation are updated, and appropriately entered in the system
• Coordinate with Legal, Finance and/or Sales teams for error resolution
• Ensure billing activities are performed timely (within the SLA)
• Ensure billing quality (billing checklist adherence, accuracy)
• Create and update KPI and ad-hoc reports
• Design, develop and interpret complex analyses to support management decision-making
• Identify and communicate potential policy and/-or operational improvements that will enhance order validation & release / billing process quality
• Adopt, communicate, and enforce Credit and Payment Terms policies