Billing Support Specialist (m/f/d)

at  Contabo GmbH

YOUR CREATIVE FIELD

We are looking for a full-time, permanent Billing Support Specialist (m/f/d) to start as soon as possible. We live remote-first, but you have the freedom to choose whether you want to work hybrid or completely on-site due to your proximity to one of our locations.
Our support and customer satisfaction play a crucial role for us. However, as this is not just about technical issues, but also concerns relating to invoices, payment methods and similar topics, we are expanding our billing support team. This will enable us to offer our customers solutions more quickly and provide them with help and advice, even at weekends.
Together with your colleagues, you will be the point of contact for both your colleagues in Support and our customers when it comes to billing. You dive deep into the subject matter, when customers have questions about invoices, you shed light on the dark and offer solutions. You also process revocation requests, keeping an eye on deadlines and the respective interests and handling them with confidence. Terminations are also no problem for you and you master the suspension and deletion of non-paying customers.
You familiarize yourself with our systems, products and processes, stay up to date and are able to question them critically so that you can always offer the ideal solution.
You will work together with our colleagues from First Level Support and other departments in a committed and solution-oriented manner. You will master every challenge in the team and ensure satisfied customers.

Please refer the Job description for details