Billing Systems Analyst I

at  CSG

Hi, I’m
Juliana Restrepo,
your Recruiter and guide to joining CSG. At CSG, you’re more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you’ll do

• You will report to the Billing System Analyst Lead to help focusing on the customer billing cycle, process improvement, and services
• Help to identify, document, and complete billing requirements or tasks, which feed the financial cycle, providing quality assurance, and continuous improvement
• Setting up customer’s billing schedules and procedures, processing and analyzing data, producing invoices and billing reports for Managed Service Customers and scheduling monthly activities with both internal and external teams.
• Meet with clients or other teams to gather and document billing requirements and tasks while serving as the primary contact for client’s billing interests and resolving issues during billing cycles
• Develop documentation for all client and internal processes while assuming overall responsibility for billing procedures and analyses
• Understand configuration and release management processes, procedures, and practice in addition to end-to-end systems and interfaces
• Analyze solutions for customer requirements and troubleshoot issues discovered in automated processes
• Producing and analyzing billing reports for Managed Service customers
• Use of Billing Software
• Maintain customer data in oracle database
• Maintain and manage multiple ticketing systems
• Use various pieces of software for tracking and analysis of data

You should have

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we’re the perfect fit.

• Bachelor’s degree in System Engineering, technology related field, or equivalent experience
• Proficient in English in a business environment.
• 0 to 3 years of work experience in Desk and Help support and billing services.
• Experience with Unix, SQL and Oracle skills
• Perl knowledge is a plus
• Previous experience in Customer Service in BPO’s
• Solid analytical and problem-solving skills
• Good verbal, written skills and interpersonal skills. Presents information effectively
• Solid working knowledge of telephony definitions, industry terms and technologies

Who will love this job

• An trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
• A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
• A game changer – you dream big and push the limits of what’s possible to improve for yourself and others
• A leader – you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
• A strategist – you’re curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Perks & Benefits

• Work from Home, in-office, or hybrid
• Paid Vacation, Birthday, Volunteer and Holiday Time Off
• Education Reimbursement
• And so much more!

Our Story

What you’ll do

• You will report to the Billing System Analyst Lead to help focusing on the customer billing cycle, process improvement, and services
• Help to identify, document, and complete billing requirements or tasks, which feed the financial cycle, providing quality assurance, and continuous improvement
• Setting up customer’s billing schedules and procedures, processing and analyzing data, producing invoices and billing reports for Managed Service Customers and scheduling monthly activities with both internal and external teams.
• Meet with clients or other teams to gather and document billing requirements and tasks while serving as the primary contact for client’s billing interests and resolving issues during billing cycles
• Develop documentation for all client and internal processes while assuming overall responsibility for billing procedures and analyses
• Understand configuration and release management processes, procedures, and practice in addition to end-to-end systems and interfaces
• Analyze solutions for customer requirements and troubleshoot issues discovered in automated processes
• Producing and analyzing billing reports for Managed Service customers
• Use of Billing Software
• Maintain customer data in oracle database
• Maintain and manage multiple ticketing systems
• Use various pieces of software for tracking and analysis of dat

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we’re the perfect fit.

• Bachelor’s degree in System Engineering, technology related field, or equivalent experience
• Proficient in English in a business environment.
• 0 to 3 years of work experience in Desk and Help support and billing services.
• Experience with Unix, SQL and Oracle skills
• Perl knowledge is a plus
• Previous experience in Customer Service in BPO’s
• Solid analytical and problem-solving skills
• Good verbal, written skills and interpersonal skills. Presents information effectively
• Solid working knowledge of telephony definitions, industry terms and technologie