BillPay Research Specialist

at  Realpage Philippines Inc

SUMMARY

The BillPay Research Specialist support the RUM Invoice Processing by reviewing the disconnects and late notices of the clients that are not part of the dashboard to avoid possible interruption of service and additional late fees. The position ensures the timely processing of payment requests associated with the notices and other past-due invoices. This is being processed in coordination with the treasury team, invoice processing, and account managers. The position also supports the Notice Management Team by extracting the daily notices and dividing them strategically among the team. This position also ensures that all the invoices retrieved and UTs created by the Notice Management Team are batched within the day. The position ensures timely resolution of notice research not part of the re-port extracted from VES and/or notices sent directly to the clients.

REQUIRED SKILLS/KNOWLEDGE/ABILITIES

• Knowledge of basic financial reporting operations
• Strong interpersonal and communication skills (verbal and written)
• Invoice Processing functions (including Accounts Payable)
• College degree; preferred background in Accounting, Finance, or equivalent experience in In-voice Processing operations
• At least 1 year of experience in General Accounting, Invoice Processing functions (including Accounts Payable
• Knowledge of basic financial reporting operations
• Knowledge of computer software, i.e. Microsoft Office, Outlook, etc.
• Advanced abilities in Microsoft Excel preferred.
• General understanding of spreadsheets and database applications preferred.
• Strong ability to utilize the 10-key function for data entry.
• Strong interpersonal and communication skills (verbal and written)
• Strong organizational and time management skills with ability to handle multiple tasks.
• Must be able to work well with individuals at all levels in and out of the organization.
• Confidentiality is extremely important.
• Ability to work overtime when required.

SKILLS

Preferred

• Time Management
• Organization
• Teamwork
• MS Office
• Data Analysis
• Communication
• Critical Thinking
• Adaptability
• Accountability

• Manages the BillPay Research Inbox
• Vendor Coordination for payment investigation and check refund requests
• Payment Verification for Late/Disconnect related accounts.
• Disconnects and Late Notices Review and Resolution
• Notice Extraction and Assignment
• Batching of Invoices retrieved and UTs created by the Notice Management Team
• Retrieves missing bills and creates UT for Late/Disconnect related accounts.
• Coordinate with the Vendors for payment postings, bill details, and any other billing concerns
• Conduct Root Cause Analysis and Resolution for Bill Pay clients’ notices and past due invoices.
• Monitor and action problem items submitted by clients and other departments via Sales Force tickets and emails. Resolve items within the department target SLS.