Bingo/Housie Area Manager (QLD & Northern NSW)

at  Learning Links

Learning Links run 93 sessions of Bingo/Charity Housie across 46 venues to raise funds to empower children with learning difficulties to thrive.
We commenced sessions in QLD and Northern NSW in Sept 2023 and now run 4x profitable sessions per week. Our aim is to run 11 weekly Bingo/Charity Housie sessions in the region by 30 June 2025.

THE RESPONSIBILITIES OF THIS ROLE INCLUDE:

• Manage all operational elements related to bingo/housie sessions in Clubs, including but not limited to running sessions to targets, promotions, stocktakes, training new staff, ordering stock, and ensuring resources are available for sessions to run smoothly.
• Lead, develop, train, and upskill the team of Bingo/Housie Workers.
• Meet with prospective Clubs/venues with regards to hosting new sessions and drive growth in QLD and Northern NSW.
• Liaise with Clubs and patrons to ensure that strong and professional relationships are built and maintained.
• Use customer feedback and financial results to make and recommend improvements to the services.
• Regularly communicate with Executive Manager, Clubs with regards to developments, progress and opportunities for growth.
• Attend weekly Area Manager meetings via video conferencing. Attend monthly Bingo/Housie Manager meetings via video and quarterly in person in Sydney.
• Work with Session Supervisors to ensure session reports are submitted during the session, where possible.
• Roster staff including managing leave, conducting training and induction, and managing WHS and return to work plans.
• Conduct regular meetings with Bingo/Housie Workers as well as Self Reflection reviews.
• Coach Bingo/Housie Workers to ensure sessions are delivered to a high standard and positive relationships are built.
• Manage customer complaints.