Birthday Party Coordinator

at  YMCA of Pawtucket

POSITION SUMMARY:

The Birthday Party Coordinator is responsible for planning, coordinating, and executing all birthday party and special events hosted at MacColl YMCA. This role involves working closely with clients to understand their needs, coordinating with staff to ensure seamless event execution, and providing exceptional customer service to ensure a positive experience for all guests.
The Birthday Party/ Special Event Coordinator plays a vital role in creating memorable experiences for guests and promoting the mission of MacColl YMCA by fostering a sense of community and fun through birthday and special event celebrations.

QUALIFICATIONS:

• Previous experience in event planning, coordination, or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work flexible hours, including evenings and weekends, as required by event schedules.
• CPR and First Aid certification (or willingness to obtain upon hire).

KEY RESPONSIBILITIES:

• Event Planning and Coordination:
• Work with clients to understand their party requirements, including theme, activities, and special requests.
• Coordinate with internal departments (e.g., facilities, catering) to ensure availability of resources and services needed for each event.
• Develop detailed event plans, including timelines, activity schedules, and staffing requirements.
• Event Execution:
• Set up and decorate party areas according to client specifications and YMCA standards.
• Oversee all aspects of the event, including greeting guests, coordinating activities, and managing any unforeseen issues that may arise.
• Ensure the safety and well-being of all party attendees, adhering to YMCA policies and procedures at all times.
• Customer Service:
• Provide exceptional customer service to clients throughout the planning and execution process, addressing any concerns or questions in a timely and professional manner.
• Act as the primary point of contact for clients during events, ensuring their needs are met and expectations are exceeded.
• Solicit feedback from clients to continually improve the birthday party experience at MacColl YMCA.
• Team Collaboration:
• Collaborate with other YMCA staff members, including facility staff, instructors, and administrators, to ensure successful event delivery.
• Communicate effectively with team members to ensure everyone is informed and prepared for their roles in each event.
• Must be able to work Saturdays and occasional Friday nights and Sundays
• Manager on Duty responsibilities on Saturday.