Booking centre agent

at  Integral Diagnostic Group

DESCRIPTION

Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, Warrnambool, and the surf coast.
Lake Imaging is part of Integral Diagnostics (IDX Group), a leading provider of quality diagnostic imaging services in clinics across Australia and New Zealand, with an established reputation for quality, excellence, and innovation based on the knowledge and skills of our professional teams.

ABOUT THE ROLE

Lake Imaging are searching for Booking Centre Agents to join our team located in Sunbury. You will use your superstar customer service experience to provide the best standard of service to our patients dealing with appointment enquiries and scheduling. Ideally you have experience working in the medical or radiology industry, however we want to hear from you if have a genuine interest in a career in the medical/health industry.

KEY RESPONSIBILITIES

This is a genuine opportunity to either begin or develop you career in the medical industry. The Booking Centre team are a close tight knit group of professional people. They go above and beyond to provide the best service to our patients and truly live by the values of our business.

Our Booking Agents are a diverse group with a wide range of experience and backgrounds. To excel in this role, you will have:

• Excellent communication and telephone skills – you must be articulate, able to listen and have empathy
• Previous customer service or call centre with the ability to deal with high volume of calls
• Computer literate with the ability to learn our systems
• Have a proactive approach to learning and development
• Health care / medical reception experience will be highly regarded
• RIS/PACs systems experience will also be highly regarde