Booking Clerk/Receptionist - Patient Access Centre

at  Torbay and South Devon NHS Foundation Trust

37.5 hours per week Fixed Term Contract 12months - Maternity Cover
An opportunity has arisen to join the Trust’s outpatient appointments team working Monday - Friday, 8:30am to 5:00pm on a fixed term basis to cover Maternity leave.
The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.
The booking team operates in a centralised booking centre, answering telephone enquiries, email enquiries and booking outpatient appointments by telephone.
Time may also be spent working on reception, providing admin support in the daily running of the clinic attending patients and completely outcomes amongst other duties required.
You will play a vital role in ensuring patient records are kept up to date across a variety of different IT systems and that patients receive the correct appointment for the correct times.
Handling inbound calls
Booking, cancelling and rearranging Outpatient appointments
Reception duties as described in the job description
Making outbound calls
Maintaining a high standard of customer service
Use of hospital systems to effectively support the management of the patient journey
Managing clinic capacity
Managing pending lists and wait times
Processing new referrals from external and internal sources
Managing theatre and secretary request spreadsheets
Liaising with colleagues at all levels to ensure the patient journey is smooth
To work in accordance with the Trust policies at all times
The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within the Torbay and South Devon Healthcare Foundation Trust.
The teams are compromised of booking clerks and receptionists, with each team having between 6-16 team members and mainly work out of a centralised booking office based at Torbay Hospital.
Why work with us - 1 (pagetiger.com)
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specificatio

Please refer the Job description for details