Bookings Administrator - Outpatient

at  Spire Healthcare

OUTPATIENT BOOKINGS ADMINISTRATOR | SPIRE ST ANTHONY’S | PRIVATE HOSPITAL | FULL TIME | SUTTON

Spire St Anthony’s are looking for an Outpatients Bookings Administrator to join our friendly team in the outpatients department. This role will suit someone who would like a challenging and busy role with plenty of variety.
Founded in 1904, Spire St Anthony’s Hospital delivers care through skilled and dedicated staff working together. With a completed £27m development investment, we provide very high quality healthcare to patients around Sutton, Epsom, Surrey and South London. We have six operating theatres covering a wide range of specialities and procedures.
As Outpatients Bookings Administrator you will be responsible for the provision and maintenance of an efficient patient appointments service within the hospital. You will also provide information to patients, consultants, consultants secretaries and other relevant departments in a timely and courteous manner.

• Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
• Manage the telephone lines in an effective and timely manner
• Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
• Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
• Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter
• Ensure that the COBPS (consultant online booking and payment service) and insurer direct booking portals are both maintained effectively and in line with KPI’s
• Maintain departmental electronic and manual filing systems accurately