Branch Manager

at  Alsford Timber Limited

IF YOU ARE MOTIVATED, PASSIONATE AND REALLY WANT TO MAKE A DIFFERENCE WORKING AS PART OF OUR EXTRAORDINARY TEAM THEN YOU WILL FIT RIGHT IN WITH US HERE AT ALSFORD.

The Branch Manager is in charge of a branch of Alsford business and the branch is usually located away from the head office. The Branch Manager is often expected to be able to work at a distance from their direct manager, who may be based at the Company’s head office.
As a Branch Manager, you will build strong relationships with staff and customers that exceeds expectations to ensure sales, budgets and productivity targets are met and the highest standards of service are upheld. This role has a high level of autonomy, so requires a business minded professional that wants the freedom and flexibility to run a branch likes it’s their own business.
The Branch Manager is also expected to determine and manage a budget, ensuring that funds are allocated appropriately and for the benefit of the wider organisation in order to meet its objectives. The Branch Manager is committed to the success of the business.
Leading, coaching, training and developing your team is a key part of the role, to ensure that staff get the appropriate support and are given suitable training opportunities to progress their team and branch to the next level and beyond. To ensure staff work within Company policies and procedures regarding Health & Safety and security procedures. Induction training and continuing development of training staff and adhering to Health & Safety Regulation standards. Be an excellent communicator with a “can do” attitude.
Our working hours are Monday to Friday 7.30 am to 5.00 pm & every other Saturday 8.00 am to 1.00pm.

The Branch Manager must be able to carry out the following duties:

• Delivery of Key Performance Indicators and achieving sales and branch budgeted targets
• Drive and focus to maintain and building relationships across trade and customer accounts
• Demonstrate commercial awareness, target achievement and a commitment to total customer satisfaction and service is delivered to a consistently high standard
• Be responsible for the supervision, motivating, mediating and co-ordination of staff working in their branch, ensuring an outstanding quality of service and ability to demonstrate a high level of people management
• Communicating at all levels in a proficient and professional manner at all times with customer and staff
• Complete control on stock levels, ensuring core ranges are available to meet customer requirements and check for quality assurance
• As directed, assessing sales reports and compiling weekly/monthly management reports to assist in operational forecasts within budgets
• Maintain current comprehensive knowledge of all Alsford products, technology and promotional activity
• As appropriate, conduct weekly/monthly staff meetings/briefings to maintain and ensure that they are kept informed of all business products and information being provided.
• Improving productivity and customer experience
• Other reasonable duties as arising, as specified by the Operations Director.

Education/Qualifications/Experience: Branch Managers need to have a good level of education e.g. relevant City & Guilds, HND, NVQ, and/or equivalent qualification as appropriate for the role. Ideally experience in trade, builders merchant or retail store management for a minimum of 2-3 years.

Must have experience in the supervision and management of employees and can effectively manage an annual budget.

• Commercially minded.
• Experience of delivering results.
• Product knowledge - essential
• Customer focused
• Ability to interpret and understand figures and act upon the interpretations
• Stock Management skills
• Great communication skills / negotiation
• Leadership skills
• Team building skills
• Administration
• Knowledge of current Health & Safety legislation
• PC literate
• Positive outlook
• Driving licence is essential

• Delivery of Key Performance Indicators and achieving sales and branch budgeted targets
• Drive and focus to maintain and building relationships across trade and customer accounts
• Demonstrate commercial awareness, target achievement and a commitment to total customer satisfaction and service is delivered to a consistently high standard
• Be responsible for the supervision, motivating, mediating and co-ordination of staff working in their branch, ensuring an outstanding quality of service and ability to demonstrate a high level of people management
• Communicating at all levels in a proficient and professional manner at all times with customer and staff
• Complete control on stock levels, ensuring core ranges are available to meet customer requirements and check for quality assurance
• As directed, assessing sales reports and compiling weekly/monthly management reports to assist in operational forecasts within budgets
• Maintain current comprehensive knowledge of all Alsford products, technology and promotional activity
• As appropriate, conduct weekly/monthly staff meetings/briefings to maintain and ensure that they are kept informed of all business products and information being provided.
• Improving productivity and customer experience
• Other reasonable duties as arising, as specified by the Operations Director