Branch Operations Manager

at  Commercial Bank of Dubai

EDUCATION AND EXPERIENCE

Graduate, preferably in commercially oriented discipline or Diploma in business / finance related subjects.
6 to 8+ year’s general banking experience as Assistant / Branch Operation Manager with proven track record in role.

JOB PURPOSE:

Responsible for day-to-day Operations and Administration of the Branch, ensuring strict compliance with Bank’s policies and procedures and support Branch Manager and District Operations Manager

PRINCIPAL ACCOUNTABILITIES:

Supervise the performance of Head Teller / Sr. Teller & Tellers, Customer Service Advisors (CSA) to ensure optimum productivity and high quality service in order to provide a range of general banking services to customers, so as to achieve the goals of the branch.
Responsible for open the teller day as per SLA and Cash and Security Documents as a Joint Custodian of the vault and CDMs ensuring that the optimum cash balance is maintained at all times. Review cash balances and limits to ensure risks are minimized. Ensure excessive cash is not maintained and that any excesses to the branch cash vault limit are reported to admin department marking copy to Head of Product Controls & Governance for insurance reporting purposes.
Responsible for Control over Stationery usage and safe-keeping of security items such as Demand Drafts, Managers Cheques, Return cheques, security cheques, instant card stock Bank’s stamps, etc.
Monitoring on a regular basis to ensure that all CC TV’s in the branches are functioning properly and report any problems to the Establishment Administration Department.
Co-ordinate with outsourced service providers regarding functioning of Branch ATM’s /CDMs.
Co-ordinate with Centralized Units at H.O. regarding day-to-day activities at Branch.
Authorize transactions above Tellers limits within the approved limit by reference to the instruments and supporting vouchers to ensure their validity and correctness and supervise their performance to ensure the timely delivery of service to enhance customer satisfaction.
Plan, organize, monitor and control the day-to-day services offered by CSAs and Tellers to ensure that timely delivery of the services as per SLA to enhance customer satisfaction. And control CVM within agreed TAT
To monitor that the Daily Transaction Ticket Bundles are filed by the assigned staff without any delay and to review the transaction journal entries to the daily vouchers/Cheques and tickets to ensure that the entries posted / recorded are adequately supported for valid transactions & are recorded correctly as to the amount & descriptions. Check the postings carried out by Head / Senior Teller(s)/ Teller(s) against the transactions journal presented by them and sign on the report.
To review all branch transactions Journals and ensuring that the daily Tellers transactions journals have been checked initialed and filed as per the Bank’s policy &procedure. Any discrepancy identified should be immediately reported to Branch Manager and Head of Product Controls & Governance to eliminate the risk of financial loss to the Bank.
To comply with the Operational Risk Unit guidelines for managing of Operation Risk & ensure Internal Control risk procedures are in place at the Branches at all times. This should be evidenced through periodic reports to the ICU and Operational Risk Unit at H.O.
Daily review of entries in and out of Suspense, Sundry, Rejection items, Account Receivables, Account Payables etc. (i.e. all transaction going through these accounts and not merely end of day, end of month or period balance)
Review GL balances to ensure that it corresponds with the subsidiaries and account of suspense nature such as, Suspense, Sundry, Rejection items, Account Receivables, Account Payables etc. and follow-up for clearance / reconciliation on a daily basis.
Review and authorize/verify the signatures release all documents (originals and scanned) pertaining to New Account opening, Remittances, Time-deposits, Safe Deposit Lockers, Loans, TFCs etc. before forwarding it to H.O. for processing., at end of the day balance with report and forwarded to CAU and obtain acknowledgment
Ensure all functions related to account opening is in line with the Bank’s policies and procedures: Account Opening information is entered properly by the Personal Sales Advisor (PSA) documents are in order, activation of account is done on time, deliverables are all met and archival of application is completed and managed within agreed TAT.
Ensure all documents pertaining to the lending facilities are filled properly, are accurate, validated for authenticity and consistent with the bank’s policies and procedures and are managed within agreed TAT. Authorize disbursal for lending applications sourced by the Branch
Respond to enquiries from Compliance & AML Unit in a timely manner & to review AML OMNI alerts and ensure the outstanding is zero on daily basis.
Respond to Internal / External Audit queries in a timely manner, ensuring that the discrepancies pointed out by them are corrected immediately
Respond to internal audit and customer genuine complaint within agreed TAT.nsure that outward clearing, inward clearing and inward return timely delivered as per SLA. Arrange for archiving of Branch records from time to time, in line with the approved policy. Ensure that branch storage of documents, files and other records are secure and in a fire proof environment