Branch Ops Coordinator - Indian Harbour

at  Wells Fargo

Why Wells Fargo:
This is where your career truly begins. We rank #2 overall in the country on LinkedIn’s Top Companies list as the best workplace “to grow your career” (#1 among financial services companies). We offer competitive salaries and one of the richest benefits packages in the industry. Our ‘Well Life’ program focuses on work-life balance and the mental, financial, and physical health of our employees. We’re proud of our employee-centered business approach and our commitment to diversity, equity, and inclusion in the workplace.
About this role:
Wells Fargo is seeking a Branch Operations Coordinator for Branch Banking as part of the Consumer and Small Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com .

In this role you will:

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
• Complete operational activities while minimizing risks under established policies.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
• Support the Branch manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line, under direction of regional banking management.
• Support customers and employees in resolving or escalating concerns or complaints.
• Receive guidance from managers and exercise judgment within defined policies and procedures.
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
• Identify information and services to meet customers financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

Required Qualifications:

• 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Cash handling experience.
• Well-organized, independent, and able to prioritize in a fast-paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
• Motivate others to achieve full potential and meet established business objectives.

Job Expectations:

• Ability to work weekends and holidays as needed or scheduled.
• This position is not eligible for Visa sponsorship.

Job Location: 200 E Eau Gallie Blvd, INDIAN HARBOUR BEACH, FL 32937-4816

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
• Complete operational activities while minimizing risks under established policies.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
• Support the Branch manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line, under direction of regional banking management.
• Support customers and employees in resolving or escalating concerns or complaints.
• Receive guidance from managers and exercise judgment within defined policies and procedures.
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
• Identify information and services to meet customers financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives