Branch Support Specialist

at  Johnstone Supply

WHO IS JOHNSTONE?

Johnstone Supply - New Jersey is an HVAC/R wholesale-distributor established in 1987. Currently there are ten branch locations in Northern/Central/Southern New Jersey, New York, and one in Staten Island New York. As we continue to expand, we are looking for individuals who love keeping up with the latest technology trends and can apply them to our industry. Join us if you’re not just looking for a job, but a long-term career to help facilitate your personal and professional growth.

REQUIREMENTS:

• Requires a High School Diploma or related equivalence certificate and one to two years of relevant office support experience.
• Strong organizational and project management skills.
• Proficiency in Microsoft Office required with aptitude to learn new computer applications.
• Experience with Eclipse is a plus.
• Polished and professional demeanor in person, online and via phone.
• Detail orientated, proactive, and driven to execute high quality work on time.
• Ability to multi-task and work on various projects simultaneously keeping them on track and providing clear status updates.
• Excellent oral and written communication skills. Bilingual is a plus

• While answering the phones and applications, this position takes the extra steps to ensure top-notch customer service. Interact with and assist customers, vendors, suppliers and co-workers on orders and inquiries and ensure appropriate resolution.
• Serve as the first point of contact for the branch (sales and warehouse) team, answering phone calls and responding to emails accurately and in a timely manner.
• Manage all office work such as data entry and copying and maintain an organized and relevant filing system.
• Assists in picking orders and writing tickets during busy times as needed.
• Ensure smooth internal processes, such as forwarding invoices to accounts receivable as directed, monitoring return documentation, utilizing the computer applications to track information, etc.
• Maintain records and files for related customer and vendor information.
• Assist the sales department with monitoring and making first contact with new accounts and interact with outside sales representatives as required.
• Develop and maintain professional relationships with customers and assist in increasing sales.
• Collaborate with human resources and customer training coordinator to ensure branch trainings for customers/employees run smoothly.
• Assist in training classes by enrolling students, following up with reminder phone calls, keeping waiting list on full classes, ordering refreshments, and setting up classroom.
• Process orders for suppliers for all branches that have been approved by appropriate Inside Sales management.
• Maintain inventory of office supplies and place orders as required.
• Support customer coffee area by replenishing stock and making coffee as necessary.
• Perform any other duties as may be assigned by the Branch Manager and assists in other areas of the branch and company as necessary.