Brand Ambassador - Mobile

at  coty

JOB DESCRIPTION

Job Title
Mobile Consultant
Department
Field Sales Reporting to Area Manager Location
Field Based

KEY ACCOUNTABILITIES

Sales and Customer Service
Supports stores to achieve monthly sales targets and maintain company benchmarks on ASP, Sales Mix and Split
Working with the Area Manager, Account and Business Managers to find ways to increase retail sales
Deliver Coty’s customer service ceremony with every customer
Build relationships with customers to influence and sell
Consistently upsell
Perform Make-Up and niche fragrance consultations to drive sales and brand loyalty
Excellence of Execution
Lead by example be a brand ambassador, protecting the equity for Coty brands
Keep updated on We Live Beauty and mandatory Coty Academy
Be fully aware of all company and retailer initiatives relevant to your account
Follow all company merchandising guidelines on both permanent and promotional space
Accurately complete admin within set guidelines and time limits, including any required feedback
Commercial awareness – Coty business performance, competitor activity and market share
Support stores in planning and executing customer eventing ensuring brand equity
Adhere to Company uniform and grooming guidelines
Work within the retailer Code of Conduct guidelines and KPIs always
Any ad-hoc requests from Area Manager
Escalate any issues to Area Manager
Team working
The role of mobile consultant requires a delicate balance of relationship building within each account and so much be able to adapt to different ways of working and personalities in each store
Provide mentoring support for new recruits to develop their product knowledge, selling skills and administrational abilities
Grow networks with the wider Coty team within your area
Maintain excellent communication with the Area Manager
Develop and maintain relationships with retailer staff and management
Be available for ad-hoc mentoring new managers to the business
Technical Processes
Use of ipad for email, reporting and VM guidelines
Control of ipad and Coty passwords and support team to do so
Use of Coty systems and online documents

The role of the Mobile consultant is to support numerous stores to achieve sales targets by providing excellent customer service and executing with excellence. They will be responsible for driving sales targets within these stores through innovative eventing and having impact and influence within the store in which they work. They are also should assist their area manager by taking on key responsibilities to support the city in which they work. The individual should have a strong sales background and proven experience in beauty across triple axis (make-up, skin, fragrance).