Brand Engagement Center (BEC), Customer Relations Representative

at  Toyota

WHO WE ARE

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

WHO WE’RE LOOKING FOR

Toyota and Lexus’ Brand Engagement Center (BEC) is looking for a highly motivated and qualified BEC Advocate (Customer Relations Representative) to work full-time in our world class contact center.
The primary responsibility of this role requires you to interface with Toyota and Lexus owners, dealerships, and field/area offices regarding inquiries and/or complaints to positively impact owner satisfaction and retention.
This position provides an excellent overall foundation for team members with particular emphasis in the areas of product knowledge, expectations of Toyota and Lexus guests, and overall workings of the company.
Start your career with Toyota and learn the foundation of what makes Toyota successful…our guests. Bring your experience and see how it translates into various career paths within the organization.

• Direct interface with Toyota and Lexus guests by responding to incoming phone calls regarding inquiries and/or complaints
• Analyzes guest concerns/inquires and handles accordingly
• Takes ownership of incoming communication; investigates and resolves various questions and concerns that are dealer, sales, service, or product-related
• Combines active listening with proactive decision-making skills to benefit Toyota and Lexus guests
• Multitasking daily. Talking and typing while actively listening to the guest; utilizing multiple software applications at once
• Research unique guest requests using online resources and identify opportunities to improve the guest experience
• Support in-vehicle technology and apps, as it relates to assisting guests with setting up and troubleshooting their multi-media products, phone pairing and navigation
• High emotional intelligence to effectively support low-effort guest experience
• Attendance and punctuality are essential for this position
• Opportunity to transition to guest interactions via letters, e-mails, social media, and/or chats is available based on performance on phone and business need