Broker Lending Specialist

at  Heritage and Peoples Choice

ABOUT THE ROLE:

The Broker Lending Specialist is responsible for the processing and submission of broker originated lending applications via People’s Choice Credit Union, ensuring agreed SLA’s are met, compliance is adhered to and there is consistent and timely communication of the highest standard to the mortgage broker. The role will require ownership of each loan application from when the initial application is received through to formal approval along with being a key contact for loan scenarios. By working in collaboration with our stakeholders, the Broker Lending Specialist will ensure the best outcome for the lender and their members, but also maintain a high level of risk management and awareness. This is a full-time, permanent opportunity.

WHAT YOU’LL BE DOING:

• Process and manage each broker loan application from application to formal approval within agreed SLAs, ensuring the delivery of an exceptional customer service experience and positive member outcomes.
• Work collaboratively with internal and external stakeholders, including the Broker Support and Credit Assessment teams.
• Providing timely updates (written and verbal) to mortgage brokers.
• Demonstrating a commitment and understanding of relevant procedures and regulatory requirements.
• Proactively assisting the broader team, attending broker meetings and events as needed.