Broker Support Administrator

at  Connells group

Job Description

WHO WE ARE:

Dynamo for Intermediaries (DFI) is a B2B mortgage club and part of Dynamo, a telephone-based mortgage and insurance broker based in Camberley, Surrey.

• Application processing – ensuring that all Mortgage DIP’s are processed within turnaround times and with a high level of accuracy.
• Helpdesk – enquiry support for all types of mortgages with the aim to secure DFI to be used as the payment route or for our packaging services being used
• Developing relationships with panel lenders, partners and their respective BDM’s and account managers
• Working to support our case handler team to ensure the best outcome for our clients
• Achieve targets set by Management for call volume & times
• Support the management team in building, encouraging and protecting an inclusive and welcoming environment for all colleagues. Ensure that the company zero-tolerance position on bullying is upheld.
• Contribute to upholding the firm’s Consumer Duty obligations within your job role.