Broker Support Agent

at  Nedbank

JOB CLASSIFICATION

Requisition - 134503 - Melissa Cloete
Business Unit - Nedbank Wealth Cluster - Nedbank Insurance Division - Broker Support Business Unit
Closing Date - 10 July 2024
Please Note - Preference will be given to applicants from Underrepresented Groups
Job Family
Sales And Services
Career Stream
Sales
Leadership Pipeline
Manage Self: Professional
FAIS Affected
FAIS Affected - Yes

TECHNICAL / PROFESSIONAL KNOWLEDGE

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge
• Credit and risk Knowledge

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Energy
• Facilitating Change
• Innovation
• Work Standards
• Planning and Organizing
• Customer Focus

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JOB PURPOSE

By supporting the Risk Advisor within Nedbank Insurance brokerage, we drive the Nedbank Insurance brand and service strategy in achieving targets. Maximize operational efficiency, identify, and address client needs. Maintain and build relationships with all stakeholders.By supporting the Risk Advisor within Nedbank Insurance brokerage, we drive the Nedbank Insurance brand and service strategy in achieving targets. Maximize operational efficiency, identify, and address client needs. Maintain and build relationships with all stakeholders.

JOB RESPONSIBILITIES

• Service and manage a portfolio of clients.
• Responsibilities include management of policy renewals, retention, policy amendments, client queries, verification of client data.
• Assisting Risk Advisor in obtaining quotations, onboarding of clients and issuance of policies.
• Adherence to underwriting criteria and application.
• Adherence to service standards and Service Level Agreement (SLA).
• Identify and recommend ways to improve business processes and systems to operate more effectively and adding value to clients and business.
• Support the achievement of the business vision, strategy, and values.
• Achieving development goals.
• FAIS requirements being achieved and fully complied with.
• Comply with Risk standards, policies and procedures as required by Compliance.
• Share knowledge and industry trends with team and stakeholders during formal and informal interactions.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.