Building Manager

at  Western University

ABOUT US

Facilities Management is responsible for the planning, development, engineering, construction, operation, maintenance, and stewardship of all the buildings, infrastructure, sites and services within Western’s campus community. Our integrated team provides excellence in creating and maintaining Western’s facilities and in serving the community. Our vision is to be recognized as the leader in facilities management among research-intensive universities worldwide.

QUALIFICATIONS

Education:

• University degree or diploma
• University degree or diploma in one of the following areas: business, hospitality, or facilities management is preferred

Experience:

• 3 years’ progressive experience supervising staff
• Experience working in a facilities management, caretaking, janitorial/custodial, building management, client services, hospitality, or institutional environment
• Experience supervising in a unionized environment is preferred

Knowledge, Skills & Abilities:

• Thorough knowledge of caretaking procedures, chemicals, equipment, and building maintenance
• Knowledge of Ontario Building and Fire Codes, American Hotel Association Standards, Landlord Tennant Act, OHSA, Ontario Health Protection and Promotion Act: Public Spas, APPA Building Standards
• Ability to evaluate issues, recognize potential problems, and take action to proactively resolve issues
• Ability to ensure expenditures and resources are within allotments, and to make appropriate modifications when required
• Communication skills with the ability to converse with, write reports for, and deliver information to all levels of the organization
• Veral communication skills to clearly express ideas in an objective manner and adapt communication style to suit the situation and audience
• Ability to provide ideas and solve problems by using imaginative approaches
• Influential customer service and communication skills that establish and build health working relations and partnerships with clients, peers, and other parties
• A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills
• Ability to efficiently handle a variety of tasks simultaneously and meet deadlines by setting effective priorities
• Organizational skills to manage multiple activities that are accurate and thorough, sometimes of complex nature or involving competing priorities
• Professional manner, tact, diplomacy, and discretion in dealing with various colleagues, parties, and internal and external clients at all levels of management
• Ability to work independently and effectively as a member of the team to achieve department goals
• Demonstrated experience in a continuous improvement approach to developing and deploying best practices, policies, and procedures
• Demonstrated coaching, mentoring, and communication skills to enable team members to achieve high-quality outcomes
• Promotion of individual and group concepts of personal development through educational programs and training seminars to further enhance staff career growth
• Emotional intelligence (self-knowledge, self management, social skills, empathy) to ensure own work life balance, health and energy, and good collegial relationships are maintained
• Readiness to effectively learn and grow within an innovative and dynamic environment
• Ability to work in a fluid and challenging work environment with changing deadlines
• Intermediate knowledge of PeopleSoft (HR and Finance) preferred, Microsoft Office suite, and maintenance management systems

The Building Manager will provide leadership and oversees the operations of assigned University of Western Ontario (“University”) buildings to ensure efficient, safe and reliable delivery of caretaking and maintenance services to University staff, faculty, students, and visitors, in accordance with legislative requirements. The Building Manager will provide effective leadership to the team, by directing, developing, and maintaining a competent workforce The role strives to promote and maintain a high level of customer service consistent with Building Services’ overall operations and practices, and with Facilities Management’s (“FM”) strategies.