Bulk Product Executive

at  Halfords

COMMUNICATION

• Excellent communication skills – showing empathy, listen and patiently process problems and issues from around the business
• Actively suggest changes to address issues
• Supporting several different business teams using a diverse set of applications and environments

SKILLS, KNOWLEDGE AND EXPERIENCE

• Customer Services experience
• Knowledge of bikes and their components
• Excellent communicator
• Basic knowledge of Excel
• Comfortable using a computer
• Able to work on your own and within a team
• Be Enthusiastic & Passionate
• Be Open, Clear & Transparent
• Use personal judgement and initiative to develop solutions to challenges and obstacles.

JOB PURPOSE

You will play a pivotal role in delivering a service that customers’ come back for, aiming to support customers during bulk orders, you will be responsible for the fulfilment and quotation for all customer orders and enquires, following an introduction from the client success team.
The role will heavily focus on striving to continuously improve our service levels to the business by handling customer orders in an effective manner, problem solving and finding a suitable solution to issues whilst creating a positive working environment for all team members.

KEY RESPONSIBILITIES

• Process and manage administrative duties of the Bulk Sales department.
• Process quotes for customers in an accurate manner and within KPI
• Process orders for delivery, liaise with our HME for customer handover of bikes and ensure all orders are transacted.
• Process orders for invoicing via our Kryia platform
• Keep Sharepoint up to date on orders for all teams to view.
• Work closely with the Halfords for Business department to identify and fix issues before escalation
• Creating Moments of ‘WOW’
• Keeping it Simple
• Showing you are knowledgeable & Informed
• Be an oracle of internal process to complete bulk orders
• You may be asked to help the other customers services teams in Halfords for Business