Business Accountability Manager -Research and Diagnosis (RAD) team

at  Wells Fargo

WHY WELLS FARGO:

This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace “to grow your career” in the U.S. At Wells Fargo, we support employees’ career aspirations and growth. We’re proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace.
We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.

REQUIRED QUALIFICATIONS, US:

4+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience

Desired Qualifications:

• Proven ability to lead critical functions in a production-based environment.
• Knowledge and demonstrated experience applying compliance laws and regulations, including UDAAP, FINRA, Reg. E, FCRA, Privacy, BSA/AML, Reg. DD
• Experience with issue management and/or root cause analysis
• Ability to successfully deliver 360 intentional coaching based on performance opportunities.
• Previous experienced in regulatory compliance
• Ability to synthesize complex analytical findings into executive level communications
• Strong organizational, multi-tasking and prioritizing skills
• Ability to work effectively in a team environment and across all organizational levels where flexibility, collaboration, and adaptability are important
• Ability to present complex material in a digestible, consumable manner to all levels of management
• Ability to identify risk exposures and propose solutions
• Strong risk management leadership skills
• Strong strategic and conceptual thinking skills
• Demonstrated proficiency in identifying business improvement opportunities and driving completion of tasks, projects, and initiatives
• Strong verbal, written, and interpersonal communication skills

Job Expectations:

• Able to travel up to 10%
• Hybrid work schedule in one of the posted locations

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Wells Fargo is seeking a Business Accountability Manager that will support the Research and Diagnosis (RAD) team within Escalations Review and Root Cause (ERRC), which is a part of Enterprise Complaints and Remediations (ECR) group. The RAD team is responsible for identifying and prioritizing complaints that have the greatest potential for systemic problems and for identifying potential customer impact. The team performs operational and/or analytical research to identify the root cause of the problem and partner with the applicable business to ensure it is reviewed. The team is also responsible to determine if the systemic problem meets Expedited Impact Review criteria.

In this role, you will:

• Managing and developing a team of Business Accountability Specialists
• Leading a team in a production-based environment responsible for critical, high risk service level agreements
• Partner with appropriate business contacts and stakeholders (e.g., Control, Legal, and Independent Risk Management) to review potential regulatory compliance concerns
• Reporting on trends and themes
• Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo’s policies and business line objectives.
• Recommend opportunities for process improvements.
• Determine appropriate strategies and actions of multiple business groups to meet moderate to high complex deliverables.
• Interpret procedures and processes, and provide leadership to strategize and execute management to provide support and drive strategic initiatives for the business
• Manage allocation of people and financial resources.
• Develop and guide a culture of talent development to meet business objectives and strategy
• Enterprise focus and liaisons across all lines of business for RAD and ERT