Business Administration Apprentice (Level 3)

at  Portsmouth Hospitals University NHS Trust

Company Description
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust
Job Description
An exciting opportunity to join the hardworking but friendly Neurophysiology team as a Business Administration Level 3 Apprentice.

The major responsibilities of the role are working with and assisting the Neurophysiology Department office to provide both clerical and administrative support to the team. The role will play a vital part in the administration and smooth-running of the department and the individual will be involved with the co-ordination and implementation of office procedures and will have responsibility for specific projects and tasks.

• To use the ‘Patient Centre’ office management system to administer patient appointments and reports.
• Providing a general administrative service within the Neurophysiology Office.
• Answering the telephones - handling enquiries, taking messages, and relaying these to the relevant team members.
• Review of departments e-mail inbox for urgent and in-patient referrals.
• Clinical coding of activity.
• To study towards the academic elements of the level 3 apprenticeship.
• To learn a range of admin and clerical tasks to facilitate the smooth running of the department.
• To assist with medical records management.
• To assist with the management of waiting list information.
• To assist with patient appointments.
• To assist with clinical report typing and distribution.
• To assist with activity data management.
• To assist with general office tasks.
• To learn and apply use to a range of software applications to include Microsoft Office, Patient Centre, EPRO, PAS and MINESTRONE with others as appropriate.
• To assist with management of patient referrals and queries.
• To actively work towards your Level 3 apprenticeship in preparation for end point assessment.

Qualifications

ESSENTIAL SKILLS:

• Excellent organisational and time management skills.
• Resilient with the ability to remain calm and organised
• Results orientated.
• High level of attention to detail.
• Excellent collaboration and interpersonal skills, with the ability to quickly build positive relationships with stakeholders
• Good problem-solving ability.
• Commercial acumen.
• Customer focused mindset.
• Good MS office skills
• GCSE Maths and English (grade 4/C or above)
  Additional Information
  The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
  We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs

• To use the ‘Patient Centre’ office management system to administer patient appointments and reports.
• Providing a general administrative service within the Neurophysiology Office.
• Answering the telephones - handling enquiries, taking messages, and relaying these to the relevant team members.
• Review of departments e-mail inbox for urgent and in-patient referrals.
• Clinical coding of activity.
• To study towards the academic elements of the level 3 apprenticeship.
• To learn a range of admin and clerical tasks to facilitate the smooth running of the department.
• To assist with medical records management.
• To assist with the management of waiting list information.
• To assist with patient appointments.
• To assist with clinical report typing and distribution.
• To assist with activity data management.
• To assist with general office tasks.
• To learn and apply use to a range of software applications to include Microsoft Office, Patient Centre, EPRO, PAS and MINESTRONE with others as appropriate.
• To assist with management of patient referrals and queries.
• To actively work towards your Level 3 apprenticeship in preparation for end point assessment