Business Administration Support - Fixed Term

at  RENTOKIL

Posh Services (Rentokil Initial) has a great opportunity for an enthusiastic Business Administration Support to join our team based in Penrith on a full-time - fixed-term basis.
Ideally suited to someone living in the Penrith area. This role will see you utilize your awesome Customer Service experience to build customer and technician relationships in the Posh Indoor and Outdoor Plants business.
This role has the opportunity to lead into a Full-time role and/or a team leader role in the future.

• Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer inquiries via phone and email.
• Respond to customers inquiries/complaints on service and where required.
• Ability to work to deadlines, and KPIs and meet targets while working as a team and independently.
• Collation and preparation of reports. Achieve outcomes while maintaining a high level of confidentiality, tact, and discretion.
• Call customers to validate requirements for inductions and site access.
• Liaise with other departments to ensure customer inquiries are resolved in a timely manner i.e. 1st contact resolution.
• Processing and receipting supplier orders.