Business Analyst

at  ABC COMPANIES

POSITION DESCRIPTION

Job Title: Business Analyst
Reports to: Business Analyst Manager
Scope: This person will work collaboratively with a cross-functional team to design and implement processes and systems that are efficient, effective, and informative. They will elicit, analyze, specify, and validate the business needs of stakeholders. They will deliver solutions that eliminate wastefulness and reduce costs while maintaining quality standards and ensuring customer satisfaction. This position requires excellent communication, analytical, and problem-solving skills to ensure that deliverables produce the desired business results.

QUALIFICATIONS:

• Bachelor’s degree in Industrial Engineering, Business Accounting, Business Finance, or Integrated Business or equivalent work experience.

OTHER REQUIREMENTS:

• Positive outlook and high energy level.
• Strong ability to influence and persuade others.
• Ability to understand the organization’s goals and objectives.
• Excellent listening, interpersonal, written, and oral communication skills.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks.
• Customer service oriented.
• Ability to work in a team-oriented, collaborative environment.

THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AT ANY TIME.

ABC Bus Companies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ABC are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ABC will not tolerate discrimination or harassment based on any of these characteristics

• Become an expert on internal systems and develop hands-on functional expertise in the ERP and CRM enterprise application modules used to support the business processes of stakeholders (JD Edwards, Oracle CX, DSI Mobile Enterprise Platform, Vertex Tax, Business Intelligence).
• Research and recommend continuous improvement changes to drive enterprise applications systems forward.
• Train internal and external system users and produce user reference materials.
• Collaborate with all stakeholders, including but not limited to customers, internal or external knowledge holders and project sponsors to determine project scope and vision.
• Clearly identify project stakeholders and establish user classes, as well as their characteristics.
• Conduct interviews and process analysis to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Develop and utilize standard templates to write requirement specifications accurately and concisely.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Where necessary, develop prototypes of interfaces and attributes based on findings.
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Identify and establish scope and parameters of requirements analysis to define impact, outcome criteria, and measure-taking actions.
• Work with stakeholders and project teams to prioritize collected requirements and develop any necessary phasing.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews to ensure that requirement specifications are correctly interpreted.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications – verbally or through written documentation to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Research, review, and analyze the effectiveness and efficiency of existing requirements gathering processes and develop strategies for enhancing or further leveraging these processes.
• Establish practices and procedures that work towards the continuous improvement of business processes.
• Manage projects from inception to delivery.
• Performs other duties and special projects as directed.