Business Analyst

at  Carpenters Group

Job Purpose
As a business analyst you will be working with Operational Teams across all business functions. You will perform a key role in managing change and helping to identify improvements and build new systems to help drive the business forward.
Your role will be to review business processes, gain a complete and detailed understanding of current procedures document and diagram processes.
Working with stake holders and subject matter experts across multiple projects, you will be well organised, have an inquisitive mind with a high attention to detail.
The role will require you to facilitate workshops and meetings

Key Responsibilities

• Communicate with internal business units to understand the needs of departments and the organisation as a whole
• Work with stakeholders to understand and investigate feedback into the service / function / product provided by information services
• Use data modelling practices to analyse your findings and create suggestions for operational improvements and changes
• Consider the opportunities and potential risks attached to the suggestions you have made
• Communicate the benefits of your recommendations and help to address any uncertainty and concern
• Produce written documentation to describe the current state of a business function, as well as the desired target state
• Ensure plans are made and processes are created to evaluate the impact of the changes requested by the various business units
• Facilitating meetings and presentations to share ideas and findings

Experience and Knowledge

• Significant previous experience working in a Business / Systems Analysis role; A degree in Computer Science or equivalent experience
• Proven experience in eliciting requirements
• Ability to work under pressure on multiple projects within your project timeframes
• Excellent analytical skills and an informed, evidence-based approach
• A strong understanding of information technology
• Experience in analysing data to draw business-relevant conclusions
• Strong skills in generating process documentation suited to the task and the business audience receiving it
• Strong written and verbal communication skills including technical writing skills
• Solid experience and understanding of the full project lifecycle.

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.
About us
We are one of the leading providers of insurance and legal services.
Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.
We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across offices in Liverpool, Birkenhead, Leeds, Haywards Heath and Glasgow.
Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service.
Our culture is what defines us as an organisation and has been built around our 5 core values.
We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.

Benefits

• Minimum 25 days’ holiday plus bank holidays
• Holiday buy and sell scheme
• Hybrid working model
• 2 x Volunteering days to support charitable initiatives
• Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan – claim back dental / physio / optical appointments
• My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Funded driving theory test (in relevant role)
• Active network of Wellbeing Champions – providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy

• Communicate with internal business units to understand the needs of departments and the organisation as a whole
• Work with stakeholders to understand and investigate feedback into the service / function / product provided by information services
• Use data modelling practices to analyse your findings and create suggestions for operational improvements and changes
• Consider the opportunities and potential risks attached to the suggestions you have made
• Communicate the benefits of your recommendations and help to address any uncertainty and concern
• Produce written documentation to describe the current state of a business function, as well as the desired target state
• Ensure plans are made and processes are created to evaluate the impact of the changes requested by the various business units
• Facilitating meetings and presentations to share ideas and finding