Business Analyst

at  Cornerstone Capital Bank SSB

The Business Analyst’s role is to work closely with business units to determine their business models, goals, and requirements, and execute the best solution for meeting those needs. This person will be involved throughout every step of identified projects, including brainstorming, configuration, testing, and deployment. Focus on assisting with the development of new or revised reporting and monitoring to improve efficiencies while optimizing the user experience. The Business Analyst will also apply proven communication and problem-solving skills to guide and assist the business units on issues related to their needs and daily use of the Business Intelligence solution.

WHO WE ARE…

Cornerstone Servicing is a best-in-class mortgage servicer with a reputation of amazing service, customer satisfaction, employee retention and happiness! Our mission is to use and improve on our God-given talents to make a difference to the lives of our employees, customers, shareholders, and the people who provides service to us. We are a division of Cornerstone Capital Bank alongside Cornerstone Home Lending, which employs more than 1,700 team members who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.
Cornerstone Capital Bank and it’s subsidiaries have been recognized by Workplace Dynamics as a “Top 100 Workplace”, for the 8th consecutive year. March 1, 2023 marked the beginning of Cornerstone Home Lending’s 35th year in residential lending! We have successfully navigated our company through many industry cycles and changes in regulations.

WHAT WE OFFER:

We are a great company with great people and we are looking for an experienced mortgage servicing professional with servicing experience, who will bring enthusiasm, attention to detail and a servant heart to our team of top-tier mortgage servicing professionals. We recognize and reward hard work, offer a competitive salary and full benefits package!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, AND ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, DISABILITY STATUS, PROTECTED VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED BY LAW

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c

• Work with the subject matter experts to define, test, train, implement, and support functional requirements for monitoring and reporting.
• Responds to user inquiries via telephone or in written internet-based email or chat sessions within acceptable guidelines as defined by Program Manager
• Works closely with department users to analyze operations and determine opportunities to automate processes and functions to improve current reporting or monitoring practices.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily client-centric activities.
• May perform special projects upon request and on occasion.
• Comply/conform to all applicable laws and regulations related to mortgage lending.
• Performs other related duties as assigned.