Business Analyst

at  Cox Purtell

JOB DESCRIPTION

Job title: Business Analyst
Reporting to: Head of Project Delivery
Department: ITS
Classification: Permanent
Number of reports: Nil

PURPOSE OF POSITION

The Business Analyst role focuses on developing and creating new digital products for both the legal industry and the internal business. The role requires a strong focus on the user experience ensuring a simplistic and intuitive design to maximise usage.
This role will need to have strong documentation and client facing skills as they will work closely with internal and external stakeholders. It is expected that the successful candidate will bring significant and relevant experience to this role in the areas of requirements gathering, research and analysis, solution discovery, training, and other general Business Analysis capability.
The primary responsibility of the Business Analyst is to support the strategic projects and development initiatives designed to improve the business operations and help develop support innovation in development of tools to support new business services. The person will gain general understanding of the business, gather and document scope and requirements, research solution options, analyse issues, test development and communicate deployment of solutions.
The Business Analyst will work closely with all members of the IT team. Areas of responsibility also include support and training around core applications, liaising with developers (3rd party / internal), acting as a general liaison between the business and IT, and any other reasonable tasks / requests as directed by IT Management

RESPONSIBILITIES

• Gather and scope a detailed business requirements document
• Define and document business functions and processes
• Analyse potential solutions, perform and manage user acceptance testing and testing of new system functionality
• Communicate deployment details to the business
• Strong ability to lead project teams including building engagement and collaboration
• Lead work to define the user personas and interface for new and existing client products and features.
• Develop high level and/or detailed storyboards, wireframes, mock-ups, and prototypes to effectively communicate interaction and design ideas
• Provide graphic interface/visual design by working with developers
• Gauge the usability of new and existing products and making constructive suggestions for better UX consideration
• Conduct user training and user experience assessments
• Conduct and support any business process testing
• Simplifying the process for efficiency and engagement for the user
• Identify potential faults and optimization opportunities within all of our applications
• Conduct and Assist in training and supporting users when required
• Video training / knowledge base / face to face (group and one on one).
• Liaise directly with business stakeholders, IT and 3rd party developers
• Develop user guides and administration documentation
• Understand requirements and meet these through well-designed solutions
• Continual review of the current services to ensure that the services provide Enterprise class services
• Support the IT and business strategy and Compliance requirements
• Team Support
• Support a collaborative and progressive team environment
• Standardise and highlight improvements to services
• Providing and maintain troubleshooting support and knowledge sharing across IT
• Any other reasonable tasks / requests as directed by IT Management
• To live the Law Society of NSW values and to encourage others to do the same