Business Analyst - CRM
at Virtusa
Dubai, دبي, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 20 Sep, 2024 | Not Specified | 21 Jun, 2024 | N/A | Software Development,Functional Design,Model Design,Campaigns,New Features,Functionality,Troubleshooting,User Documentation,System Configuration,Design,Business Analysis,Crm | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
SKILL: CRM (SIEBEL/ MS365) WITH BANKING DOMAIN
Description:
· Document and analyze user business processes and requirements
· Conduct testing of new or modified systems
· Serve as communications link between user and technical group
· Provide ongoing user support including troubleshooting and resolution of system issues
· Collaborate with marketing team to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis
· Assisting users with setup of campaigns/events
· Monitoring quality of data and processes Creating reports and queries
· Adding/Removing users, training new users and maintaining user documentation
· Assisting GT Team with management of system configuration, roll-out of upgrades, and implementation of new features and functionality
· Experience in Agile projects (Scrum, Kanban)
· Qualifications for CRM business analyst
· Proven experience in of functional design, business change, Operating model design and process design
· Understanding of the software development life cycle principles, background in software development
· Strong background in business analysis and/or system analysis
· Experienced in UAT and bug fix
· Prior experience in Siebel CRM projects is highly preferred
· Background in insurance industry is a definite advantage
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Business Analysis
Graduate
Proficient
1
Dubai, United Arab Emirates